PRIVACY POLICY

This Privacy Notice for Clepsydra Technologies Private Limited (doing business as TailsInfo) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://tailsinfo.com/
• Use TailsInfo - A modern pet safety and health management platform

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at clepsydratechnologies@gmail.com.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services. The personal information we collect may include:

• Names (first name, last name)
• Phone numbers
• Email addresses
• Passwords
• Contact or authentication data
• Profile pictures

Pet Information

We collect information about your pets including:

• Pet name
• Pet category (dog, cat, etc.)
• Breed
• Color
• Date of birth
• Nature/temperament
• Vaccination status

Pet Reports

When you report lost or found pets, we collect:

• Report type (Owner Report / Public Sighting)
• Status (Lost, Found, Safe, Healthy, Injured, etc.)
• Description
• Location
• Contact information
• Date/time sighted

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Third-Party Service Providers:

• Firebase Authentication - For user authentication
• Vercel - For website hosting and analytics
• Razorpay - For payment processing

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and similar tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Vercel Analytics collects anonymized data without using cookies.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can update your account settings or contact us at clepsydratechnologies@gmail.com.

8. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice.

9. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at clepsydratechnologies@gmail.com

Or by post at:
Clepsydra Technologies Private Limited
Sudama Nagar, Indore
Madhya Pradesh, India 452009

10. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please contact us at clepsydratechnologies@gmail.com.